The boring stuff…
But it’s kind of important

Terms & Conditions for Restaurant Reservations

Thank you for choosing to dine with us at Liverpool Road Social. We just have a few important terms and conditions for you to read through before your visit.

By booking at Liverpool Road Social, you confirm your acceptance of the following:

GENERAL

 If you are running late, please note that we will be unable to hold your table for longer than 15 minutes

NO SHOWS AND LATE CANCELLATIONS

 We ask for at least 24 hours’ notice if you’d like to cancel or amend the number of guests in your booking.  Please note we may not always have availability to increase your reservation but we will do our best!

 In the process of increasing or decreasing your party size, please note that we may need to change the location of your dining table in the restaurant

 Please note that we operate a 15-minute holding policy on reservations, if you are running late please call the team to let us know.

 Please note, in the event of a no-show or late cancelation (up to 24hrs before your reservation) there is a £10 per person fee.

 This fee will be processed no more than 72 hours after the original scheduled booking and may take up to 5 working days to show on your statement.

BOOKING CONFIRMATION

 For bookings made online or over the phone, you will receive a booking confirmation to the email address provided within few seconds of making your booking.

 In addition to confirming your reservation details, this initial confirmation email will also include instructions to cancel or amend your booking should you need to.

 Bookings over 4 guests will be required to enter credit card details to secure your reservation.

 If no confirmation email is received, please contact us ASAP

 If you require email confirmation of any alterations or updates to existing bookings, please ask as these are not sent automatically.

PETS

 Guide dogs are always welcome throughout Liverpool Road social and other well behaved dogs are welcome in the bar area only for both food & drink. We also off a specialist dog menu including dog fish & chips, roast dinners & drinks such as Paw-Star martini’s

CHILDREN

 Children of all ages are welcome at Liverpool Road Social. Please do include them (including babies) in your final party size

 If you need a highchair or space for a pushchair, please specify this at the time of booking as availability is limited

WHEELCHAIR ACCESS

 Full wheelchair access available

DIETARY REQUIREMENTS

 Sample Liverpool Road Social menus are available on our website

 Please notify us of any specific allergies or food intolerances in your party, both at the time of booking and to a member of our team when you arrive.

CELEBRATIONS

 Please note that Cakes are welcome after a meal. Due to crockery and cleaning we charge a £10 cakeage fee to cover costs

 For bookings larger than 12 guests please email info@liverpoolroadsocial.com

CANCELLATION BY Liverpool Road Social

Liverpool Road Social reserves the right to cancel guest bookings at any time with written notice for any of the following reasons:

 If Liverpool Road Social is unable to carry out its obligations due to circumstances beyond its control (for example closure, refurbishment or emergency)

LOST PROPERTY

 All property left on the premises is done so at the owner’s risk.

 Liverpool Road Social accepts no responsibility for any loss of or damage to property left behind.

GIFT CARDS

 The gift card must be presented as a method of payment at the restaurant. Photocopies will not be accepted, and all bookings must be made in advance. This is valid for the gift card value and is non-transferable.

 Gift cards can be redeemed in full or used as part payment at Liverpool Road Social on drinks or food please check details when booking.

 Gift cards cannot be exchanged for cash. No change or refund will be given but remaining balances will stay on the card for future redemption. Gift cards are valid immediately after date of purchase. Gift cards will expire 12 months from the date of purchase, please see gift card for expiry date. Any remaining balance will be deducted on expiry.

 If you have any questions please contact us on: info@liverpoolroadsocial.com By booking with Liverpool Road Social you confirm your acceptance of these terms and conditions.

 For further details, please contact info@liverpoolroadsocial.com

We look forward to seeing you soon.